Refund & Return Policy – Taja Spices & Crafts

At Taja Spices & Crafts, we strive to deliver high-quality spices and crafts to our customers. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns Eligibility
You may request a return within 7 days of receiving your order. To be eligible:

  • The item must be unused and in its original condition

  • The product must be in its original packaging

  • Proof of purchase is required

2. Non-Returnable Items

  • Opened or used spice products

  • Perishable goods

  • Customized or handmade craft items (unless damaged)

3. Damaged or Wrong Products
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos as proof. We will arrange a replacement or refund.

4. Refund Process

  • Once your return is received and inspected, we will notify you

  • Approved refunds will be processed within 5–7 business days

  • Refund will be credited to your original payment method

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Shipping charges are non-refundable

6. Cancellation Policy
Orders can be canceled within 24 hours of placing the order. Once shipped, cancellation is not possible.